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Today the way hotels engage with their markets is evolving rapidly as travelers’ habits regarding accommodation search and criteria that drive their choices are evolving rapidly as well. In this
A survey on more than 550 hoteliers, hotel managers, front office managers, with the aim of highlighting what needs they expect to face the virus and what solutions can be put in place to cope with changes in behavior and new needs of post Covid-19 guests, with a view to sharing together and being ready to welcome new customers.
Hotels are constantly transforming in order to keep up with the unpredictability of the tourist market and the ever-changing needs and expectations of guests. It’s
Maximizing revenues is the main challenge hospitality professionals face. Hotels have perishable inventory and if a room stands empty for the night, the opportunity to
It is a fact that there is a positive relationship between customer satisfaction and loyalty and the hospitality industry is no exception to this rule.