Manet is finally available for download on all major mobile app stores for Android and iOS devices. All travelers can now download and use it on their personal mobile devices and all hoteliers have now the chance to activate immediately a cutting edge, highly customizable mobile app for their hotels! Manet has been developed to […]
A survey on more than 550 hoteliers, hotel managers, front office managers, with the aim of highlighting what needs they expect to face the virus and what solutions can be put in place to cope with changes in behavior and new needs of post Covid-19 guests, with a view to sharing together and being ready to welcome new customers.
Hotels are constantly transforming in order to keep up with the unpredictability of the tourist market and the ever-changing needs and expectations of guests. It’s true that the hotel business can be challenging and stressful as many factors – like seasonality, competition, local events, travel disruption or unexpected crisis – affect this sector and, as […]
Maximizing revenues is the main challenge hospitality professionals face. Hotels have perishable inventory and if a room stands empty for the night, the opportunity to earn revenue from renting it out is gone and can’t be recouped. So, the main commercial objective for any hotelier is to maximise income coming from every single occupied room: […]
It is a fact that there is a positive relationship between customer satisfaction and loyalty and the hospitality industry is no exception to this rule. It is also quite evident that customers of every industry become more demanding every day. Modern travelers have come to expect quick and efficient service delivery throughout all their stay. […]
What do modern hotel guests want? The basic rule for any accommodation facility is to make its guests feel like at home, but what makes the difference is making them feel special. Little extras and unexpected courtesy gestures will make your guests grateful to you. Exceeding your guests’ expectations is the best way to earn […]