Hotels are constantly transforming in order to keep up with the unpredictability of the tourist market and the ever-changing needs and expectations of guests.
It’s true that the hotel business can be challenging and stressful as many factors – like seasonality, competition, local events, travel disruption or unexpected crisis – affect this sector and, as a consequence, hotel RevPar. Hoteliers must consider many elements in order to continuously find ways to exceed guests’ expectations, increase returning guests as well as sales of extra services, like room service for example, that represents the best-known and most purchased hotel ancillary service.
Manet is the digital travel assistant that, not only adds the wow factor to your in-room amenities list, but is also a great way to reach an already captive audience and improve your hotel’s revenue.
On one hand, Manet improves the guest experience enriching it with travel tools, free guides, maps and unlimited connectivity; on the other, it increases hotel revenues by optimizing sales of ancillary services. The hotelier, in fact, has the possibility to enter and update in real time hotel any ancillary service, making it visible on Manet devices and giving guests the possibility to make reservations even when they’re out of the accommodation facility.
Manet is actually a tool designed to promote effectively ancillary services in order to maximize guest revenue.
Manet allows hotels to digitalize room service menus and processes. This way, their guests using Manet devices will have room service at their fingertips and will be able to place orders at any time and from anywhere, even out of the hotel, during their stay. As a result, the guest experience gets better and hotel management becomes simpler and more effective.
Real time updates
Hotel menus are initially uploaded on devices by the Manet Support Team and are subsequently updated at will directly and in a very easy and straightforward way by hoteliers in order to remove unavailable dishes or add seasonal or special ones day by day. This way F&B management gets optimized and menu changes are immediately made available and visible to guests.
Moreover guest ca be updated on the status of their order in real time through Manet devices.
Less chances of error
Providing guests with Manet, as a room service interface, reduces the chances of human error and streamlines the ordering process. Guests can easilly select the dishes they prefer, quantity, delivery time and also add notes and additional requests to make sure that their order meets their dietary needs.
Placing room service orders digitally reduces guest phone calls allowing the hotel staff to spend more time and energy on high service quality delivery and less on time consuming phone calls.
At the same time, the digital menu encourages guests to spend more time browsing it, to choose at ease their meal and reduces the feeling of being rushed that many people experience when placing an order via the phone. Guests are also more likely to indulge in a dessert or an additional side when placing an order digitally, allowing the hotel to make the most from every single order.
Language barrier elimination
Foreign guests can often have difficulty in speaking and understanding a language that is not their native one. This difficulty can represent a significant obstacle to room service bookings, pushing guests to find the easiest alternative, often offered from third parties. As a result, hoteliers lose potential revenue.
Thanks to Manet, room service menus are easily made available to guests in many languages and guest can consult them automatically in the language chosen during device activation. Furthermore, hoteliers can easily add pictures to every menu option, minimizing misunderstanding and guest dissatisfaction risks.
Effective and easy promotion
Through the Manet dashboard it is possible to send notifications to promote hotel services. Notifications can be sent to a single device, to a cluster of devices or to all of them and can be either scheduled or written on demand for specific purposes. Manet push notifications are a powerful communication tool that enables hoteliers to reach guests everywhere for informative as well as for promotional purposes.
For example, as to room service, notifications can be used to advertise new meals, propose special dish combinations or promote specific delivery time ranges in order to better distribute kitchen staff work load and maximize productivity.
By adopting the Manet solution, hoteliers can easily optimize room service management and provide their guests with an intuitive and easy-to-use food ordering system.
As a result, room service revenues and guest satisfaction will inevitably increase.
A survey on more than 550 hoteliers, hotel managers, front office managers, with the aim of highlighting what needs they expect to face the virus and what solutions can be put in place to cope with changes in behavior and new needs of post Covid-19 guests, with a view to sharing together and being ready to welcome new customers.
Maximizing revenues is the main challenge hospitality professionals face. Hotels have perishable inventory and if a room stands empty for the night, the opportunity to
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