Guest journey Manet

Thanks to the Manet App and Device features, you can get in touch with your guests before their arrival and accompany them during their stay

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Before the arrival
Before the arrival

App downloading

Your guests can download the app from Play Store and App Store, or enjoy it via web, also by using our QR-code, which you can place in your hotel or send via email in your communications with the guest.

The guest logs in immediately, without registration.

PMS integration is not mandatory to fully enjoy the benefits of the app. 
Before the arrival
Before the arrival

Hotel info & services

Through the app, your guests can find all the information they need and book your ancillary services.

Before the arrival
Before the arrival

Communication with the guest

You can engage guests before their arrival, providing them with useful information or contacting them through in-app communications.

Before the arrival
Before the arrival

Digital check-in (optional)

By enabling this feature, you can allow guests to complete all check-in operations remotely.

During the stay
During the stay

Unlimited connectivity

Thanks to Manet Device, your guests have at their disposal free and unlimited worldwide calls and connectivity, throughout their stay.

During the stay
During the stay

Immersive and complete experience

Manet Device extends the App features, including for example audioguides of the destination, real time chat with hotel staff, hotspot for personal devices and more, to offer your guests everything they might need!

During the stay
During the stay

Continuous contact with the guest

Push notifications allow you to reach the guest whenever you want, for any type of communication (discounts or promotions, late check-out, etc.).

During the stay
During the stay

Access to common areas

Give your guests the opportunity to book their access to common areas (e.g. breakfast room) at any time, so they can safely experience their stay.

During the stay
During the stay

Ancillary services

Allow your guests to book you ancillary services (room service, spa, restaurant, etc.) even on the move.

During the stay
During the stay

Tourist Guide

Allow your guests to access useful travel tools and destination recommendations to make their stay more complete.

During the stay
During the stay

Mobile Key (optional)

By enabling this feature, you can allow your guests to enter their room quickly, thanks to the integration between the Manet app and your smart key system.

During the stay
During the stay

Check-out and payment (optional)

By enabling this feature, you can allow your guests to check the final bill and directly pay it from their personal device.

After the stay
After the stay

Offers

Keep your guests updated on offers and push them to book again at your accommodation facility!

After the stay
After the stay

Surveys

Send your guests satisfaction questionnaires about their stay and be always able to offer the best standards of hospitality!

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the customizable digital concierge

Keep in touch with your guests, manage your daily operations, increase extra revenue!

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Do you want to accompany your customers in every moment of their trip?

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