F.A.Q.

Our answers to the most frequently asked questions

GENERAL INFORMATION

Manet is a fully customizable digital concierge, available via an App or a physical Device, which accompanies guests before, during and after their stay.

The hotel is provided with a Dashboard, useful to
support the staff in streamlining daily operations, simplifying contacts with guests, and to effectively convey its ancillaries in order to increase revenue.

Manet is primarily addressed to the hospitality industry.

The solution can be personalized according to each accommodation facilities’ needs, to highlight some information or services.
Manet solution can be also completely customized to fit ad-hoc needs of other industries.

Thanks to the Manet solution, the hotel can be always connected to their guests. This allows to:

  • increase revenues: the guest experience can be personalized and ancillary services can be promoted more effectively;
  • cut costs and optimize daily operations: the customer journey can be remotely and automatically managed;
  • increase communication with guests, working as a communication channel from the reservation until after the stay.

With Manet, you’re able to choose the best solution for you and your guests!

With the App, all the convenience of digital support is at your disposal. Thanks to the Device you can offer your guests a tool aimed at enriching and improving their travel experience with unique features: free calls and unlimited internet, hotspot to connect personal devices, audioguides to fully enjoy the destination!

For a more complete comparison, click here.

The Manet App and Devices are completely customizable with the information and services offered by your accommodation facility, so that your guests always have all the information they need at their disposal.

To further promote a specific service, you can send push notifications either manually (deciding time by time when and to whom they are sent) or automatically on a schedule (for example, you can schedule a notification to be sent at 7pm on the arrival day of new guests, informing them about room service, the special of the day and limited offers).

Of course!

Thanks to the Manet App and Devices, all your extra services are always available for your guests: they can make a reservation from anywhere, at any time, even before their arrival!

With Manet your accommodation facility is always at your guests’ fingertips!

At any time of the day the possibility of booking extra services offered by you naturally increases revenues, especially if supported by push notifications.

Moreover, your guests can buy premium services on the Manet Devices which brings you additional earnings through a revenue sharing model.

Yes.
Manet is a much appreciated service allowing guests to simplify their stay, transforming it into a unique and tailored experience.

This leads your guests to leave positive reviews, and you can further encourage it sending notifications directly on the Manet App or Devices.

To get an overview of Manet price, we kindly invite you to take a look at the table and to contact us (inserire il link al form).

Of course.
The Manet solution can be customized according to each players’ needs, to highlight some information or services: we already partner with car rentals, marinas, tour operators and more!

App

The Manet App is a digital concierge that allows you to identify your guests even before their arrival, to provide remote assistance and to reduce physical interaction. It includes all your accommodation facility’s information and the possibility to book all your ancillaries, as well as tourist guides and other travel tools, useful to improve your guests’ stay experience.

The Manet App is a digital concierge that allows you to identify your guests even before their arrival, to provide remote assistance and to reduce physical interaction.

It includes all your accommodation facility’s information and the possibility to book all your ancillaries, as well as tourist guides and other travel tools, useful to improve your guests’ stay experience.

The Manet digital platform allows you to simplify and remotely manage all the check-in and identification operations.

You will be able to: collect guests’ data for identification and security purposes, present T&Cs, collect IDs and signatures, and much more.

The Manet App allows your guests to digitally check-out and to remotely pay.

At the end of their stay, they will be able to perform all the necessary operations directly from their personal Device, such as viewing and paying the bill and the ancillaries, safely and quickly.

With Manet, your guests can easily access and book ancillary services at any time: this allows you to increase revenues!

The Manet experience is available in 11 languages (English, Italian, Spanish, French, German, Chinese, Arabic, Russian, Greek, Japanese, Portuguese).

Yes.
Manet includes a section showing the main POIs of the destination, along with a detailed description and a map to simplify moving around.

The user can visualize nearby restaurants or buy entrance tickets, where Applicable.

device

The Manet Device is a digital concierge that offers your guests all the App benefits, as well as the opportunity to make free worldwide unlimited calls, to have free unlimited Internet connectivity and other innovative features.

From the CMS in the Dashboard you can customize and manage your information and ancillaries.

The Manet Device synchronizes content in real time, allowing your guests to be always updated on your offer.

With Manet, your guests can easily access and book ancillaries at any time: this allows you to increase revenues!

Manet premium features are services whose activation requires a payment by guests (e.g. hotspots and audio guides).

Thanks to these features, you can add value to your guests’ travel experience, and generate extra revenue.

The Manet Devices communicate constantly with the web Dashboard, allowing you to interact with each guest for more than 90 minutes per day!

You can send single or broadcast push notifications on Manet Devices, to give useful information or to convey commercial offers.

Thanks to the real-time chat, all your guests’ requests have an immediate feedback.

The Manet experience is available in 10 languages (English, Italian, Spanish, French, German, Chinese, Arabic, Russian, Greek, Japanese).

Yes.
Manet includes a section showing the main POIs of the destination, along with a detailed description and a map to simplify moving around.

Additionally, the user can visualize nearby restaurants or buy entrance tickets, where Applicable.

dashboard

The Manet Dashboard is a SaaS platform that includes all functionalities regarding the control of Manet App and Devices, the management of services and bookings, and the communication with your guests.

It allows you to improve your daily operations, to enhance communications with your guests, to generate extra revenues and much more!

It can be accessed from a PC, smartphone or tablet.

Yes!
The Dashboard allows you to optimize your daily operations using a single tool to:

  • keep your services updated and made them available to your guests, in real time;
  • communicate with every single guest
  • visualize statistical data and preferences
  • use marketing tools such as push notifications

centralizing all the activities and reducing the workflow and costs.

Yes.
The Dashboard allows you to discover what are the most Appreciated ancillary services and premium functionalities for your guests. You can take advantage of this information to send push notifications to promote specific services or commercial offers.

And there’s more!
Thanks to geolocation, you can collect data about most popular itineraries and most photographed POIs, allowing you to build profitable commercial partnerships.

Yes, the App and Device section that is dedicated to your hotel can be customized through the Dashboard.

You can edit, update or add any information or service you need and Manet will update everything in real time.

Busta da lettere Manet

Grazie!

Your request has been successfully submitted.

Our Team will contact you as soon as possible and you’ll receive an email with the credentials to sign in at the Manet dashboard.

Choose the best solution for your customers

Manet App

The convenience of modern digital assistance
always available
  • Web dashboard
  • Check-in and identification
  • Check-out and payment
  • Common areas management
  • Booking of extra services
  • Travel tools
  • Tourist content and services
  • Real-time chat
  • Free calls
  • Unlimited internet
  • Hotspot wifi
  • Multilingual audioguides
  • Samsung custom device

Manet Device

A device offering your customers
the best travel experience ever!
  • Web dashboard
  • Check-in and identification
  • Check-out and payment
  • Common areas management
  • Booking of extra services
  • Travel tools
  • Tourist content and services
  • Real-time chat
  • Free calls
  • Unlimited internet
  • Hotspot wifi
  • Multilingual audioguides
  • Samsung custom device
Premium
Manet envelope

Thank you!