Answers to the most frequently asked questions about Manet eSIM
Index
GENERAL INFORMATION
What is a Manet eSIM?
A Manet eSIM is a virtual SIM allowing you to connect to the Internet without putting a physical SIM card in your device.
Just scan a QR-code (or manually enter an activation code) and start surfing the web.
What are the main benefits of a Manet eSIM?
A Manet eSIM has a lot of benefits! First of all, it allows you to quickly activate an affordable local or regional plan, without going to a store.
Furthermore, you can buy the eSIM at any time, also before the departure, by selecting the activation date which better fits your travel needs (for example you can postpone the activation until the day you arrive at the destination).
In this way, you’ll enjoy reliable and fast connectivity abroad!
Which devices are compatible?
You can check if your device allows the installation of an eSIM data plan by following the steps reported at FAQ “How can I add the eSIM and data plan on my device?” in MANAGE YOUR PLAN.
Are calls and text messages included in an eSIM data plan?
The data plan activated with the Manet eSIM doesn’t include voice traffic and SMS. You’ll be able to chat and video call by using your favorite messaging apps (such as WhatsApp, Facetime, Messenger, Viber and so on)!
How many eSIMs can I have on my own device?
It depends on the device you’re using: some can support just one eSIM, others are able to support more eSIMs.
Keep in mind that just one eSIM at a time can be active.
Is the Manet eSIM refundable once bought?
All the refund requests should be submitted via e-mail to support@manetmobile.com, with a valid and detailed explanation. We’ll forward each case to our provider, who’ll autonomously decide about refunding it and the amount (total or partial, depending on the specific situations).
For things under our control, we’ll do everything we can to meet every request!
What kind of connectivity does the Manet eSIM offer?
Manet eSIM offers 4G connectivity, but the effective speed depends on the signal quality and on the available mobile network coverage.
At the moment, 4G is accessible in these countries.
Will I have a phone number linked to the Manet eSIM?
No, the Manet eSIM includes just a data plan and you won’t have a new phone number linked to it.
When should I buy my Manet eSIM?
Choose the most suitable solution for your needs!
You can buy Manet eSIM at any time, also before the departure, so you can have at your disposal all the eSIM advantages as soon as you arrive at your destination!
PURCHASE
How can I purchase a Manet eSIM?
Visit esim.manetmobile.com and select your destination from the available ones. Choose the plan that better fits your needs and continue with secure payment with your credit card.
You’ll receive an email message with the installation guide.
I can’t find a plan for the country I’m visiting. What should I do?
The list of Manet eSIM supported countries is constantly updated. If your destination is not in the list, you can choose a regional plan covering more countries, or a global plan to connect to the Internet all over the world.
What are the valid payment methods?
You can buy a Manet eSIM by using a credit card, among those supported by our payment provider, Stripe.
MANAGE YOUR PLAN
How can I add the eSIM and data plan on my device?
Once you buy the eSIM, you’ll receive an email with some guidelines for installing it on your device. You can install the data plan automatically, by scanning the QR code, or manually, from your device Settings.
If you have an Android smartphone, you’ll be able to activate your eSIM from Settings > Connections > SIM card management > Add data plan.
If you have an iOS device, go to Settings > Device > Add data plan.
For more information, follow our installation guide.
How long can I use a Manet eSIM?
The plan you purchase defines the duration of Manet eSIM. On the post-purchase email message is reported all the information about the activation date, the plan duration and the deactivation date.
Will my SIM card still work once I activate the eSIM?
Once the Manet eSIM has been installed, your personal SIM card will continue working.
To avoid extra costs on your SIM card, remember to select the right data plan before connecting.
Can I use the same eSIM on more than one device?
The eSIM, like any normal SIM card, can be used on one device at a time.
You can purchase a data plan for each device you have, or for your travel mates’ devices.
How can I monitor data consumption?
As you normally do with your personal SIM card, you can use your device’s features to monitor Manet eSIM’s data consumption.
Can I pause my eSIM?
Once you buy a Manet eSIM, you can decide whether to use it or not through the Settings section of your device.
However, the purchased data plan has a predefined expiration date. For this reason, the usage of Manet eSIM can’t be suspended, even temporarily.
How can I remove the eSIM profile once my data plan has expired?
Removing the eSIM is super easy.
If you have an Android smartphone, open Settings > Connections > SIM Card management.
If you have an iOS device, go to Settings > Mobile, select the eSIM under Mobile Plans and click on Remove Mobile Plan.
