A study performed on adults aged 18 to 65 brought out that room service is the most important element of hospitality-related services, second only to WiFi connectivity.
Is your hotel exploiting the full potential of room service?
When travelers are inside their hotel rooms, making a room service order is usually quite easy for them. However, when they’re out visiting the city, tourists have lots of dining options and may not think about hotel room service. But even when room service is the most desired option, placing an order when out of the hotel and asking to have it delivered upon return is quite complex as calling the reception, asking for all menu options and placing the order by phone is a frustrating and time consuming procedure resulting in unsatisfied guests and lost orders and revenues.
Manet-equipped hotel guests can instead place room service orders at anytime, from anywhere and very easily, directly on Manet devices thanks to an interactive menù containing room service options (available meals, prices, quantity, delivery timings). Once an order is received, hotel managers can see it on and confirm it through the Manet web dashboard containing also useful tools to manage and promote in-room dining options offered to hotel guests. This way room service sales go up and guests are happier than ever before.
In fact, Manet devices can be configured with the interactive menu of room service, that guests can use to place their orders in a few steps (just indicating quantities and the desired delivery time).
Use Manet to take your hotel’s ancillary services performance to the next level!